Public sector the is sector containing organizations owned by the government that provide the various needed services for its citizens.

Nowadays, citizens are majorly unsatisfied with their government’s services, as they measure the services provided versus the money they pay towards the government. How much time citizens are waiting to get their service? Are instructions, prerequisites and requirements clear for each service? Are the various organizations connected and on the same page? Are services delivered with high quality? Those questions are some questions that the public sector’s organizations must be asking themselves in order to deliver better services to citizens.

As organizations define value depending on their customers, governments and the public sector shall define value depending on their citizens in order to meet their expectations.