Financial services sector is one of the most liquid sectors in the world, the sector has a big influence on the country’s economy, thus the health of the economy depends heavily on the financial services sector. The sector contains multiple industries such as banks, insurance organizations and accountancy organizations.

The financial services organizations’ processes tend to be variable more than processes of other sectors’ organizations, but also they are considered to be process-intensive with complex flows of information. They also are one of the most controlled sectors by rules and regulations whether local or global. Moreover, the nature of the sector involves lots of customer/client interactions which affect the organization directly whether positively or negatively.